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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

NetSuite Contract: Early Renewal

edited Jul 12, 2023 5:30AM in Ask A Guru 6 comments

Hi

has anyone else signed for an early renewal contract with Netsuite, only to find you still had to pay out your old one as well

we were offered to renewal early for 3 years and accepted the deal to start june 1 instead of in October. Now we learn that our existing cloud service contract will still need to be paid out even as we are now paying also for new service contract.

when we brought up this issue with the sales department and suggested options to help with the situation, we were told no go.


so now Netsuite is going to double bill us for 5 months of service and we are stuck.

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