Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Search Results When Typing Into Customer Field Is Not Working As Expected
What influences the results that appear when searching for a customer in an Estimate, Sales Order, etc. with the "quick search" functionality when typing into the Customer field? We are getting different results in our Sandbox vs. our Production environment, despite the data for both being the same.
Our Sandbox environment is exhibiting the behavior that we expect and want, but our Production environment is giving us empty results when we type directly into the Customer field to retrieve a list of customers.
For example, we have a number of customers whose names begin with "Norman". When we search in our Sandbox environment for
0