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Why the Dunning Module missed an overdue invoice?

edited Jul 13, 2023 5:01AM in Ask A Guru 13 comments

Hi,


We are using the NS Dunning module.

We have a case where a Customer had 8 overdue invoices, but the module considered only 7 of them as Over Due.

In the email created, that Invoice wasn't listed and didn't attach as PDF.

Below are screenshots for reference:

This is an Invoice which overdue by 1 day

This is the list of Invoices that are overdue for this Customer

This is the Dunning Evaluation Result created for that customer on July 11th

This is the list of Invoice added to the email (invoice 46006 is not among them)

Please Advise.

Regards, Itzik

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