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Why dunning emails are not sending as per the rules?

edited Jul 13, 2023 5:03AM in Ask A Guru 15 comments

in dunning setup i have created customer procedure and invoice procedure but emails are sending , in the customer record i have assing customer procedure and in the invoice level i have assigned invoice procedure . for invoice procedure i have created three rules with different templates . but the emails are not sending as per the rules

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