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Remittance slip not printing for some customer statements

edited Jun 2, 2025 2:39PM in Ask A Guru 4 comments

Hi!

Is there a reason why remittance slips do not get printed with the customer statements for some customers?

e.g. Generate statements - print, PDF shows remittance slips for some customers but not others, the PDF is empty below their statements where the remittance should be

FYI - Print Remittance Form With Invoices & Statements is enabled, and the Advanced PDF template is already customized.

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