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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

How to track and bill Worked Hours?

edited Jun 2, 2025 2:39PM in Ask A Guru 7 comments

Good day everyone. We are going to start reworking materials for a customer as a new process to us. I'm looking for information on how to capture those hours and bill them back to the customer.

The process I imagine is:

1) We find a bad part and send the customer a "rework request" with an estimate. This request is logged in a Rework Log (excel) and will have a Rework Number attached to it. The customer will respond in agreement (we hope).

2) We create a transaction (service work order?) in NetSuite, that we then tag that Rework Number on. (Alternatively, it would be cleaner for my "rework log" to be a custom record, that we can then send an approval out to a customer. How, our customers are not named users in NS, so I don't think that is possible).

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