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Why does Dunning Recipient "Level 2 and Above" not go into CC?

edited Sep 27, 2023 10:26PM in Ask A Guru 7 comments

Hi Gurus,

I have set a Customer email: customer@email.com, and a few Dunning Recipients:

  • recipientA@email.com (Level 1 and Above)
  • recipientB@email.com (Level 2 and Above)
  • recipientC@email.com (Level 2 and Above)

But when i run the Dunning Schedule Workflow, the Dunning Evaluation Result only show like this:

  • To: recipientA@email.com
  • CC: customer@email.com

It doesn't include the CC for recipient B and C. Can i get your advise if i missed out anything?

Thank you.

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