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Handling cash sales with declined credit cards w the Void Transactions Using Reversing Journals on
Hi, all.
For a variety of reasons, our A/R department needs us to enable the Void Transactions Using Reversing Journals preference. However, this disables our ability to void some A/P transactions.
The most common problem this causes is that we are unsure how to handle declined credit cards. Normally, we obtain a new card number or new authorization and can charge again. I would expect us to then be able to void the original cash sale, rebill the sales order, and charge the new card. But since we cannot void the cash sale, we have no way to rebill the sales order with the new card unless we delete the original cash sale. This is terrible accounting as there is no record left of the transaction or what happened.
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