Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Errors submitting Support Tickets
Is anyone else having issues trying to submit a support ticket? I have tried 3 different times to submit a support ticket and I keep getting the same error:
Case Not Created
We're sorry, but a technical issue occurred while submitting your case and we weren't able to preserve your data. Please try resubmitting your case later or if it is urgent, call Support for further assistance.
I tried later but still no luck.
Thanks so much for your help!
0