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balancing segment not created

edited Dec 1, 2023 12:50AM in Ask A Guru 12 comments

Hi expert,

a). I have invoice journal as follows:

Dr-AR $2.0000.000 (hit to custom segment A)

Cr-AR $2.0000.000 (hit to custom segment A)

b). then create customer payment & change the custom segment value header to "B", the journal result as follows:

Dr-Bank $2.0000.000 ((hit to custom segment B)

Cr-AR $2.0000.000 (hit to custom segment B)

my question is:

  1. when AR balance $2.0000.000 (hit to custom segment A) point a. will be credited ?
  2. i run Balancing segment, but there was no journal created. is there any missing step here ?
  3. If we look at report per custom segment below, AR balance is not net off.

thanks in advance

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