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Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Poor NetSuite2 performance on customer lastname search
I am doing a SuiteTalk/SuiteQL/NetSuite2.com query as follows:
select entityid from customer where lastname = 'Johnson' and firstname = 'Harry'
This query typically takes 15 secs yet if I do the same query within the NetSuite UI using Search it comes back instantly. That implies there is an index on customer for lastname but my query is obviously not using it.
How can I get better performance searching customer on lastname?
P.S. If I query with a where filter on customer.companyname or customer.entityid the response is sub-sec.
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