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How to add a formula to add note to sales order for credit card customers?

edited Jun 2, 2025 2:42PM in Ask A Guru 4 comments

Hi Guru's. I need help with a formula. I took an existing formula we use to note if the customer is past due. See example below.

We would like to add another note on the sales order is the customer is set to Prepaid - Credit Card to collect a deposit. This is what I tried and it is not working. Thanks for any assistance!

CASE WHEN {Terms} is 'Prepaid - Credit Card' THEN'<b><span style="color.white;background-color:blue;font-size:200%">CC Customer - Collect Deposit before Shipping</span></b>'END

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