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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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New Customer Status - But It is not Auto updating to Active once an order is placed
Hello!
We would like to create a new status of CUSTOMER-At Risk. The intent is to use this status for customers who have not purchased from us in X amount of time. Lets say, more than 1 year. My Sales Team is then planning to create some Opportunities for these customers and make some outbound calls. I have the new status created in our Sandbox instance. I know I can use an import to update those customers to the new status.
But what I am finding is that when I create an order on a customer that I have changed the status from CUSTOMER-Active Customer to CUSTOMER-At Risk, the status is not updating back to CUSTOMER-Active once the order is placed. I was hoping it would without scripting or a new workflow.
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