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Commission recalculation collapsed

edited Jun 2, 2025 2:42PM in Ask A Guru 7 comments

Hi,

We have the commission module and we have many transactions. It takes days for sales reps recalculations to complete. And our managerial recalculations are collapsed, they are in recalculating mode, but they never finish. We have one plan that has been recalculating for over a year, seems collapsed.

The dates of the commission plans go back to 2021, so we have tons of transactions. We want to implement new yearly plans so that recalculation will not go back to a few years back. We need some help to stop current managerial recalculations (I think from the backend). I believe those managerial recalculations are collapsing the whole commissions module.

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