Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

New Customer Status - But It is not Auto updating to Active once an order is placed

Hello!

We would like to create a new status of CUSTOMER-At Risk. The intent is to use this status for customers who have not purchased from us in X amount of time. Lets say, more than 1 year. My Sales Team is then planning to create some Opportunities for these customers and make some outbound calls. I have the new status created in our Sandbox instance. I know I can use an import to update those customers to the new status.

But what I am finding is that when I create an order on a customer that I have changed the status from CUSTOMER-Active Customer to CUSTOMER-At Risk, the status is not updating back to CUSTOMER-Active once the order is placed. I was hoping it would without scripting or a new workflow.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders