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How to resolve CSV error - Invalid Reference Key?

User_I4Z2V

everytime I try to upload I recieve one of these 2 errors.

I have tried using the internal ID for the item, the company name, the description but no matter what I do the item will not be accepted. We have never used CSV's for sales orders at my company so I'm wondering what I am doing wrong. below is a screenshot of my template.

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