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Performance Issues - within Sales Order Transaction Form

edited Jun 2, 2025 2:42PM in Ask A Guru 8 comments

I am familiar with the Performance tools in NetSuite, and how to analyse time taken to load and save transactions.

I am having a particular issue with Sales Order Transaction - but the performance within the form.

(I am testing this both on my form, and the standard sales order form).

The issue is as follows:

  1. Open blank Sales Order form
  2. Select a Customer in the Customer field
  3. Click out of the field - NetSuite retrieves the relevant data relating to that customer

It is that step 3 that is taking much longer than usual. It has only been slow at this point (even from our first implementation), but it has got considerably slower recently.

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