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Can't Adjust Intercompany SO - Line Qty

edited Apr 5, 2024 7:50PM in Ask A Guru 14 comments

We have an intercompany transaction with qty. 23 on a line. It has been partially fulfilled, although not that line. It also has a drop ship PO associated with it. PO line has not been received yet.

When the team is trying to adjust the SO line, they receive a message:

The quantity of intercompany transaction cannot be updated because it has been shipped or received.

Any idea what's going on and how to fix? I'm new to interco transactions.

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