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Restricting return for an item?

edited Jun 2, 2025 2:44PM in Ask A Guru 2 comments

Hello all,

Does anyone know if it's possible to restrict the return for an item?

We have a new custom product that we are not going to allow returns for. In our previous system there was a field on the item record where we could tick (or untick) the box to allow returns (see screenshot below). When the user would create a return authorization, this item would NOT populate (because it was set to not allow returns). Is there anything like this in NetSuite?

Thanks in advance for your help!

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