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How to adjust Estimated Weight and # of package on Return Label if Integrated Return Label is on

edited Apr 8, 2024 7:48PM in Ask A Guru 7 comments

Hello

I 've done a lot of search on automating our retrun process on NetSuite, real almost all tips and posts and SuiteAnswer IDs, failed to find out the answer

when "integrated return label" is activated and the return label is generated/printed on IF: "fulfilling orders" along with the shipping label, the estimated weight and # of packages are based on the whole order return, while in reality, some of the orders might be requested for return and some of the items, not necessarily all orders and all items.

The questions are: 1- is there any way to generate /print return labels for some of the orders with linked RMA only? 2- how to fix the estimated weight and # of packages based on items on RMA and not on SO/INV? we mostly FedEx or UPS shipping carriers.

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