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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

Error when merging customer records

edited Apr 18, 2024 9:50AM in Ask A Guru 7 comments

I am receiving this error when trying to merge the below two client records.

The merge of the entity 'C:2727 ICTFP BV - Do not use' was blocked for the following reasons: This duplicate entity represents a different subsidiary than the primary one.

The primary subsidiaries match so i am unsure as to why i cannot merge them.

I think it has something to do with the represents subsidiaries field.
I cannot edit the represents subsidiary for them to match.
We need to merge to make sure transactions go over to the correct client record.

Many thanks

Nickoletta

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