Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Auto Collections Emails
Hello,
I have figured out how to create the saved search and the workflow action to send automated past due statements by email to customers with past due balances. The issue I'm running into is that the email under the subcustomer is not being picked up by the workflow action so when I am testing the auto emails for some reason they are all being sent to me rather than the email listed under the subcustomer. Do you know how I can fix this?
Best,
Bobby
0