Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Where is the customization for this field from the Warranty and Repairs SuiteApp?

edited May 2, 2024 3:01PM in Ask A Guru 10 comments

I'm trying to input a bunch of warranties into NetSuite via CSV.

It's returning an error saying that the Reference Serial/Lot No. field (custrecord_wrm_reg_ref_seriallot) only accepts numbers and hyphens. This is not the same functionality as regular serial and lot numbers, no? I already have the items I'm trying to create these warranty records for in my system and their serial numbers include hashtags and spaces.

I can't seem to find the location of the field anywhere in my customization, unlike almost all of the other fields, records and lists included in the SuiteApp.

Can anyone help me find where the customization for this field is located so that hopefully I can change the parameters it accepts? Or otherwise suggest a workaround. There's no mention of it in the bundle details either and when I enter one manually the error appears as a popup when attempting to save the record, so perhaps it's inside one of the scripts? But those are locked/hidden…

Sam Dainton

NetSuite Administrator/Developer

Lapwing UK - Site Supplies & Construction Tools

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders