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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Formula in Saved Search to pull in Amazon orders created after a 30min lapse

edited Jun 2, 2025 2:44PM in Ask A Guru 5 comments

I need to write a formula that will pull in Amazon orders 30 minutes after the order was imported into NetSuite. Amazon allows a 30 minute window to cancel orders, so we need to wait before sending to the shipping department for processing. Is there a formula that would calculate this? I found this in SuiteAnswers regarding cases not assigned in 30 minutes, so thought this formula may work, but the formula they have listed gives me errors.

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