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Sandbox account not showing under My Roles

edited Jun 2, 2025 2:45PM in Ask A Guru 6 comments

Hi, since days ago, existing sandbox roles aren't showing on the login page, i'm the admin and later i was trying to change a password for an user, i don't know if it's related to this, but the system shows an alert, saying that only the user can establish a new password because it' has access to more then one account. It's related to the previous updates on the platform?

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