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Analytics Workbook - How to Identify Time Entries against Support cases

edited Jun 2, 2025 2:45PM in Ask A Guru 18 comments

Greetings!

I'm trying to do some profitability analysis on various types of work (Projects, Support Cases, etgc) via an Analytics Dataset / Workbook. My Dataset is based on Time Entries as the core record type. In this specific use case, I only want to return Time Entries that are logged against Support Cases.

In the "Time Tracking" set of fields in my Dataset, "Task" seems to be the closest object that can be selected (which makes sense… the field on the Time Entry record is a single List/Record that allows a user to pick from Tasks, Project Tasks, Support Cases, Events, etc.).

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