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Why is the workflow not evaluating this condition correctly?

edited Jun 2, 2025 2:45PM in Ask A Guru 8 comments

HI

I have used the PO basic approval template for workflows and modified this for my use case.

One issue I am finding is this condition:

This condition is not evaluating correctly.

The next approver field is in fact empty:

I have tried moving this condition to different states and used different triggers and it still returns the incorrect result (showing the field is not empty).

I have also tried a variation on the condition:

There are no other 'next approver' fields on this transaction record or NetSuite account.

This is the first time I have encountered this. Why would it treat this field as having a value?

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