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Adding User/Who is my Account Rep?
I have removed role access from an old employee occupying one of our licenses.
I am simply trying to add the new employee and granting her the vacated access.
Every time I try this - I get the form to request a new user. As if I had not removed the previous access.
To make matters worse, my account rep has moved on from Oracle/Netsuite - and I have no way of knowing who my new rep is. I've waited for an hour on the telephone to find out who my rep is, only to have it disconnect.
Any ideas?
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