megaphone
SuiteWorld 2026 registration is now open—save $300 Register now
June 10, 2026 | Question of the Week
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
What if your ERP could help surface the next step before you go looking for it? Watch here to learn more!

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!

SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us

SCA|Registration|An error occurred during registration: The author internal id or email must match a

edited Jun 2, 2025 2:45PM in Ask A Guru 6 comments

Hi Guys,
Good Morning!

We're encountering an error when creating leads from the web store: "An error occurred during registration: The author internal id or email must match an employee."

This happens when our script, which sets certain values in the lead record, runs during lead creation from the web store.

When a lead is created from the web store, we run a script that sets specific values in the lead record.

We need to set a value for the sales team. If we don't set this value, the script displays an error prompting us to enter a sales team value. When we do set the sales team value, it sets successfully but still shows an error on the registration page. Setting the sales team value is mandatory for us.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders