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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Case Auto Reply

edited Jun 2, 2025 2:46PM in Ask A Guru 3 comments

Our business hours is 8AM-5PM. As such, if our customers reply to their Cases 5PM onwards, we want an auto reply saying that they reopened their cases outside our business hours or just to inform them about our business hours. Is this possible? Thank you!

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