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Setting separate emails for sales order notifications and invoice notifications

edited Jun 2, 2025 2:46PM in Ask A Guru 8 comments

Is there a functionality that would enable the sales order process to send confirmation and invoice emails via netsuite to different recipients that DOESNT involve having to manually input the email in the communication field?

Ex: Customer would like a confirmation of sales order receipt sent to purchases@xyzcompany.com

Customer would like invoices sent to accountspayable@xyzcustomer.com

Netsuite grabs the customers default email to send to all transactions via email. I'm only able to adjust this by manually inputting the accountspayable@xyzcustomer.com in the communication field on the invoicing screen.

Is there no way to set a default email for invoices, a default email for sales orders, etc? Basically a default email by transaction type?

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