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Promotion code on existing sales order

edited Jul 22, 2024 10:22PM in Ask A Guru 8 comments

Greetings,
How do you use a promotion code after the sales order is invoiced, I.e. customer forgot to provide the promo code to the call center and now they called back to get the discount.

I don't want to return the item, I just want to give them the discount that was missed.

TIA

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