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Customizing Dunning Letter Recipients for Invoice

edited Jun 2, 2025 2:49PM in Ask A Guru 2 comments

Hi Everyone,

I am currently setting up the Dunning Letter in my NetSuite to automate the handling of overdue invoices. Everything is set up except for the Dunning Recipient. Currently, the Dunning Letters are sent to the recipient listed in the Customer Record as the Customer Email Address or Customer Contacts. However, I want to send the Dunning Letters to the Invoice Contacts listed under Relationships.

For example, if the customer "ABC" has 5 contacts and 3 overdue invoices, I would like to send the email to the contact specified on each invoice, not to all 5 contacts.

Please advise.

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