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Prevent Customer Refunds without Approval

in Ask A Guru 5 comments

Hi There

Customer refund transactions do not require approval as a standard NetSuite feature.

However, I am trying to implement a business process where a customer refund cannot be actioned (actually paid), unless it has been approved.

Other than preventing the user setting a payment method if it is not approved, is there any other way to prevent a customer refund from being made?

Would the customer hold status prevent a refund from being made?

Thanks

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