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Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

2024.2 Release Preview Issues and announcements

My team is working on testing within the release preview of 2024.2. The first announcement that shows on every page is this:

In researching this banner, we found SuiteAnswers ID 31079, updated 08/12/24. It seems that a lot of script cleanup may be required for release 2025.1

Another issue we are running into in the Release Preview is being unable to log into the account using different roles. It's a bit difficult to test if we can't use the roles needing the testing. The roles just - don't show up!

After much testing, logging in and out, I was able to get the roles to appear - but - when logging in with different roles, many pages attempting to access will require another sign in, and we are taken back to the original account - out of the RP account.

~angela

Angela Bayliss

Jade Global - SW Florida

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