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How to find an email source

in Ask A Guru 10 comments

Hi There

The sent emails list in an account is populated with emails that were sent in bulk.

I have tried searching on the 'saved search" record type with the following criteria

I have checked the bulk merge history:

None of these are showing the emails that were sent.

The emails weren't saved against the record they were sending to (contacts) which made me think it had to be a saved search send or a mail merge.

I am using the Administrator role.

How else could the emails have been sent for them to not appear against the entity record's communication tab?

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