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Only the user can change this password, as this user has access to more than one NetSuite account.

edited Jun 2, 2025 2:50PM in Ask A Guru 5 comments

I have a weird issue!

I am a Netsuite administrator who is experiencing difficulty resetting a user's password. I am receiving the following error message.

(Only the user can change this password, as this user has access to more than one NetSuite account)

Please note that we have 5 sandboxes available, but another administrator is able to perform this action as well. Thank you for your assistance.

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