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Case Management - Required Fields Clarification

edited Jun 2, 2025 2:50PM in Ask A Guru 5 comments

Within the online case form we have created in NetSuite, the Title field is set to be mandatory. Is there a way to make it so that it is not required?

If for any reason it has to be mandatory, is there a way for us to create this title on the backend using inputs from the customer? (e.g. {FIRSTNAME LASTNAME - DATE - CASE TYPE}

Thank you!

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