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Mass update sales tax exempt works some of the times?
I was suggested to use List > Mass Update > Mass Update > Criteria: Email: Contains "NYCT.COM" > Mass Update Fields: Apply: Taxable: uncheck value box > Preview >
Schedule to update once a day.
Perform Update.
Once performed, all accounts with the domain NYCT.COM are now sales tax exempt under the Customer account page > Financial.
However, after 2 weeks, 6 different customers with their own customer accounts, all with the same NYCT.COM domain made online orders. Of the 6 orders, 2 was not taxed, while the 4 were.
Please advise.
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