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Automated Cash Application error when customer is in different subsidiary than bank account
When receiving bulk payments from a parent customer (or alternate payor) into a bank account that is linked to subsidiary A, the Automated Cash Application does not find any invoices for sub-customers, because they are in subsidiary B. The system shows the error warning triangle and says:
This imported payment contains incorrect customer or invoice info, including:
- To generate this payment, select a customer. For a customer to be available, you must have a customer record that shares the same currency and (if applicable) subsidiary as the account selected.
How can I match invoices to a bulk payment if the sub-customers are in a different subsidary?
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