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What does the EP Error EP_00014 mean and the cause of the error?

edited Jun 2, 2025 2:52PM in Ask A Guru 2 comments

Hi There

The following error message showed on an electronics payment batch after it failed:

The error message on the script log

{"type":"error.SuiteScriptError","name":"FAILED_TO_SUBMIT_JOB_REQUEST_1","message":"Failed to submit job request: INQUEUE.","id":"","stack":["Error\n at Object.startPaymentProcessing (/SuiteBundles/Bundle 533070/com.netsuite.electronicbankpayments/src/lib/8859_queueManagerLib.js:81:46)\n at Object.processSelection (/SuiteBundles/Bundle 533070/com.netsuite.electronicbankpayments/src/app/paymentselection/processor/15767_PaymentSelection_Processor.js:52:52)\n at Object.onRequest (/SuiteBundles/Bundle 533070/com.netsuite.electronicbankpayments/src/comp/su/15767_processor_bridge.js:26:27)"],"cause":{"type":"internal error","code":"FAILED_TO_SUBMIT_JOB_REQUEST_1","details":"Failed to submit job request: INQUEUE.","userEvent":null,"stackTrace":["Error\n at Object.startPaymentProcessing (/SuiteBundles/Bundle 533070/com.netsuite.electronicbankpayments/src/lib/8859_queueManagerLib.js:81:46)\n at Object.processSelection (/SuiteBundles/Bundle 533070/com.netsuite.electronicbankpayments/src/app/paymentselection/processor/15767_PaymentSelection_Processor.js:52:52)\n at Object.onRequest (/SuiteBundles/Bundle 533070/com.netsuite.electronicbankpayments/src/comp/su/15767_processor_bridge.js:26:27)"],"notifyOff":false},"notifyOff":false,"userFacing":true}

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