'An unexpected error has occurred' when printing an Item Fulfilment. Part 2

Question

This error first stems from the below post.

https://community.oracle.com/netsuite/english/discussion/4487946/how-to-determine-the-pdf-template-causing-unexpected-suitescript-error-in-item-fulfillments

The issue is that whilst I thought the PDF might be causing the error, it appears that changing the preferred template to any of the other Packing Slip templates I have, or even the standard one still causes the same error. I also tested changing the preferred Invoice template incase I'm targeting the wrong template.

I've also tried to print various Item Fulfilments which all throw the same Unexpected Error.

I'm not sure what else could be causing the problem? I want to print a PDF of the Item Fulfilment but it appears that it isn't due to a workflow, which PDF I chose or which Item Fulfilment I use.

Can anyone else offer suggestions? I've filed a report to support in the mean time.

Thank you all~

Cris Hale · Accepted Answer

In case it helps anyone in future, I had this issue with Picking Tickets and it was resolved by updating the 'print template' on the transaction form to the standard template, which printed, then changing it back to the custom template, which then also printed.

Which template was preferred actually didn't matter, presumably because it just used the one identified on the transaction form.

Dext3r · Accepted Answer

https://community.oracle.com/netsuite/english/discussion/comment/16879682#Comment_16879682

Thanks Chris, yea I think I came to the solution and forgot to update my post here.

The template does indeed take priority from the print template list field on the form the user is using. By customizing the form you're trying to print from and making sure to select the correct template should indeed solve the issue.