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Invalid country reference key error when importing orders

edited Jun 2, 2025 2:41PM in Ask A Guru 13 comments

I regularly use the 'import CSV records' function to upload orders into NetSuite and generally have no issues with this.

A recent issue I have come across is when I try to upload orders that are being shipped to Turkey. I have the shipping country field on my CSV report mapped to the same field in NetSuite, but whenever I run the import I keep getting an "Invalid country reference key" error.

Turkey appears as Türkiye in Netsuite but that still comes up with an error. I have tried Turkey, Türkiye and Turkiye and none of them work. This is the only country I have issues with.

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