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Forwarding Emails With Attachments to our OCR Email Using Gmail

edited Jun 2, 2025 2:53PM in Ask A Guru 3 comments

Hello,

We us an Accounts Payable Gmail inbox to receive bills from outside and inside of our organization. We would like to set up our inbox so that emails sent that inbox are automatically forwarded to our OCR email address. However, we keep running into where the original sender of the bill (not the Accounts Payable Gmail) gets a processing error email and the bill gets rejected. We have followed the steps in the following SuiteAnswers links:

https://suiteanswers.custhelp.com/app/answers/detail/a_id/1013976

https://suiteanswers.custhelp.com/app/answers/detail/a_id/1013561

But it is still not working. Any experience this issue and have a solution? Thank you so much!

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