megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Balance Sheet and Trial Balance off between users/roles

edited Jun 2, 2025 2:53PM in Ask A Guru 3 comments

Hello,

We discovered that between myself (controller) and my co-worker (accountant) there is a difference of 988.06 on retained earnings. Upon further inspection - I've narrowed it down to a few credit card transactions from 2023 that don't seem to be posting to her records.

Any thoughts on how to fix this?

I also find it really irritating that I have to post in a forum to get this fixed. Apparently, I don't have phone support as part of my subscription despite paying over $1,000/month for software that has a pretty severe functional issue.

Thanks,

Emily

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders