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Intercompany Customer not populating on Auto-balance

edited Jun 2, 2025 2:54PM in Ask A Guru 5 comments

Hi,

I'm trying to enter an Intercompany journal and am using the auto-balance feature. In one instance, my intercompany customer is not populating when doing so. The vendor and IC accounts are pulling through, but I have to select the IC customer manually.

The issue is that this is preventing me from using the CSV import and am having to manually create these journals.

As far as I can tell, the customer is created correctly and is set to use the system's default AR accounts.

Is there anything I could be missing here that would cause this to not pull through?

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