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Upcoming Outage in Bank Feeds SuiteApp April 13-14

Our service partner for bank feeds integration in U.S. and Canada will undergo four (4) hours of planned maintenance on April 13 - 14, 2025.

Please be advised that our authorized Account Information Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.
The schedule of the planned outage is on Sunday, 13 April 2025, from 11:00 p.m. Pacific Daylight Time (UTC – 7) to 3:00 a.m. Pacific Daylight Time (UTC – 7), Monday, 14 April 2025.

During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.

To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.

Open Invoice Not Presenting in 'Generate Statements' Tool

We have an open invoice for a customer that is not presenting in the 'Generate Statements' tool. INV5511 is available on the Print Statements page, INV5494 is not. Invoices are for the same customer (not a child customer), are in the same Subsidiary, and we have tried setting the 'Start Date' on the Print Statements page back to 01/01/2025 and we have tried clearing it altogether, but INV5494 still does not pull in.

Can anyone advise what other contributing factors or settings we should scope to determine why this invoice is not pulling in and to correct if possible?

Melissa

NetSuite Certified Administrator

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