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NSC | How To Resolve Error: EP_00020 Error in retrieving bank details following entities XXXX?

Elychelle Gulen-Oracle

Scenario: User is getting Error: EP_00020 Error in retrieving bank details following entities XXXX when processing Customer Payment File.

This error occurs when we try to build the payment files and the entity is inactive (Vendor, Employee, or Customer) and does not have the corresponding entity bank details.

To resolve this, we need to check if the Customer in the Bank Details used is inactive. If yes, we should activate the Customer before reprocessing the Payment File.

However, in any case wherein the Customer is confirmed to be Active.

Here are the steps we may take to check other possible error reasons:

Open the Customer record
Check both Bank Payment Details (Debit) and (Credit).

If the Bank Payment Details (Debit) and (Credit) use the same bank detail, we should remove the bank detail on Bank Payment Details (Credit).

It is a good practice to create unique Bank Detail records for each EFT Transactions (EFT Payment and Direct Debit).

I hope this helps! 😊

Let us know your insights about this in the comments!

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