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Open Invoice Not Presenting in 'Generate Statements' Tool

edited Jun 2, 2025 5:59PM in Ask A Guru 8 comments

We have an open invoice for a customer that is not presenting in the 'Generate Statements' tool. INV5511 is available on the Print Statements page, INV5494 is not. Invoices are for the same customer (not a child customer), are in the same Subsidiary, and we have tried setting the 'Start Date' on the Print Statements page back to 01/01/2025 and we have tried clearing it altogether, but INV5494 still does not pull in.

Can anyone advise what other contributing factors or settings we should scope to determine why this invoice is not pulling in and to correct if possible?

Melissa

NetSuite Certified Administrator

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