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How to Allocate a Slight Overpayment and Round Off in a Single Customer Payment Entry?

edited Jun 16, 2025 5:59PM in Ask A Guru 3 comments

I have a customer invoice in NetSuite with an amount of 3,475.50, but the customer paid 3,476.00. I want to apply 3,475.50 to the invoice and allocate the extra 0.50 as a rounding adjustment, all within a single Customer Payment entry.

However, I do not see any option for Write-off or Discount on the Customer Payment page. I am logged in as Administrator, so permissions shouldn't be an issue.

What is the best way to handle this scenario in a single transaction? Do I need to enable any specific settings in Accounting Preferences, or is there another recommended approach?

Any guidance would be appreciated!

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